1. Overview & Warehouse Dispatch
All physical products (including Trackify 4G GPS Trackers, RFID Attendance Machines, SmartStarters, Wiring Kits, and IoT sensors) ordered through shop.inurum.com or directly via Inurum Technologies are tested, quality-checked, and packaged at our primary electronics facility in Indore, Madhya Pradesh, India.
shop.inurum.com is the official online store operated by Inurum Technologies.
2. Order Processing & Dispatch Timeline
- Standard Retail Orders (1–5 units): Processed and dispatched within 24 to 48 hours (1–2 business days) following successful payment confirmation on Razorpay / bank transfer.
- Bulk Orders (10+ units) & White-Label Batches: Custom configured and dispatched within 3 to 7 business days depending on firmware provisioning and branding requirements.
- Orders placed on Sundays or national holidays are processed on the next immediate business day.
3. Pan-India Delivery Timelines
We deliver to over 24,000+ PIN codes across all states and Union Territories in India:
- Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): 2 to 4 business days from dispatch date.
- Tier-2 & Tier-3 Cities (Rest of India): 3 to 6 business days from dispatch date.
- Remote / Northeast / Island Regions: 5 to 8 business days via Speed Post / Air Cargo.
4. Shipping Rates
- Standard Retail Orders: We offer Free Standard Express Shipping on all prepaid product orders above ₹1,999 on shop.inurum.com.
- Express / Bulk Freight Orders: Applicable freight charges (if any) are calculated transparently at checkout before payment based on total consignment weight and destination zone.
5. Live Shipment Tracking
As soon as your shipment is handed over to our trusted courier partners (BlueDart, Delhivery, DTDC, or India Post), you will receive:
- An automated Email and WhatsApp/SMS notification containing your courier Airway Bill (AWB) number and direct tracking URL.
- Real-time status updates at every transit checkpoint until delivery is completed.
6. Damaged in Transit / Inspection
If you receive an outer box that appears severely torn, crushed, or tampered with:
- Please take photos/videos before opening the package.
- Do not accept open packages or mention "Received Damaged" on the delivery receipt if signing.
- Contact Inurum Support within 48 hours at info@inurum.com or +91 7974334291 so we can immediately dispatch a free replacement.
7. Shipping & Logistics Inquiries
For any queries regarding shipping status, delivery delays, or international exports, please reach out:
Company Name: Inurum Technologies
Official Online Store: shop.inurum.com
Dispatch Hub: Plot no 388, AB Rd, Behind C21 Mall, Scheme 54 PU4, Indore, Madhya Pradesh 452010, India
Email: info@inurum.com / support@inurum.com
Phone: +91 7974334291 (Mon – Sat: 10:00 AM – 7:00 PM IST)