1. Scope & Applicability
This Refund & Cancellation Policy applies to all hardware products, software access, subscriptions, and custom engineering services purchased directly through Inurum Technologies (inurum.com) or its official online store (shop.inurum.com).
shop.inurum.com is the official e-commerce store operated by Inurum Technologies for selling proprietary hardware (such as Trackify 4G GPS trackers, RFID Attendance machines, IoT telemetry hardware) and related software services.
2. Order Cancellation Policy
Hardware Products (Purchased via shop.inurum.com or direct orders):
- You may cancel your product order before it has been dispatched from our warehouse. To cancel, please email info@inurum.com or WhatsApp our support team at +91 7974334291 with your Order ID.
- Once an order is cancelled prior to shipment, a 100% full refund is initiated immediately to your original payment method.
- If an order has already been dispatched and handed over to the courier partner, it cannot be cancelled in-transit. You may request a return upon delivery as per our Return Policy below.
Custom Engineering & Software Services:
- Cancellation of custom engineering, PCB design, or software milestone contracts is governed by the specific Service Level Agreement (SLA) executed between Inurum Technologies and the client.
3. Returns & Replacement Policy
We take extreme pride in our hardware quality. However, if you receive a product that is damaged, defective, or not as described:
- Defective on Arrival (DOA): If your device arrives defective or non-functional, contact us within 7 days of delivery. We will arrange a free reverse pickup and dispatch an immediate brand-new replacement unit at no extra charge.
- Return Window: Hardware units can be returned within 7 days of delivery provided the device is unused, in its original packaging, and includes all accessories (relays, harnesses, antennas, manuals).
- Warranty Coverage: All Inurum products carry manufacturer warranty coverage (1-Year Replacement Warranty for Trackify GPS, 3-Year Enterprise Warranty for Attendance One). Any hardware failure during the warranty period will be promptly repaired or replaced.
4. Refund Processing & Timelines
Once your return is received at our Indore engineering facility and inspected:
- We will notify you via email / SMS / WhatsApp regarding the approval or rejection of your refund.
- If approved, your refund will be processed back to your original method of payment (Credit Card, Debit Card, Net Banking, UPI, or Razorpay wallet).
- Refund Timeline: Refunds typically reflect in your bank account or card within 5 to 7 business days depending on your bank's processing cycle.
5. Non-Refundable Items & Services
- Activated M2M SIM data plans and cloud server access fees that have already been consumed.
- Custom manufactured white-label hardware branded specifically with third-party customer logos and bespoke tooling once production has commenced.
- Products that have suffered physical damage, liquid immersion outside rating specs, improper installation, or electrical short-circuiting by unauthorized technicians.
6. Contact Us for Returns & Refunds
For any questions or to initiate a cancellation, return, or warranty claim, please contact our dedicated support desk:
Company Name: Inurum Technologies
Official Online Store: shop.inurum.com
Registered Address: Plot no 388, AB Rd, Behind C21 Mall, Scheme 54 PU4, Indore, Madhya Pradesh 452010, India
Email: info@inurum.com / support@inurum.com
Phone / WhatsApp: +91 7974334291 (Mon – Sat: 10:00 AM – 7:00 PM IST)